{"id":27441,"date":"2023-03-20T03:44:35","date_gmt":"2023-03-20T02:44:35","guid":{"rendered":"https:\/\/dev.unicope.com\/cti-computer-telephony-integration\/"},"modified":"2023-07-05T04:11:49","modified_gmt":"2023-07-05T02:11:49","slug":"cti-computer-telephony-integration","status":"publish","type":"post","link":"https:\/\/dev.unicope.com\/en\/cti-computer-telephony-integration\/","title":{"rendered":"CTI \u2013 Computer Telephony Integration"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">CTI \u2013 Computer Telephony Integration<\/h2>\n\n\n\n<p>CTI stands for Computer Telephony Integration. This technology allows you to control your phone using CTI software.<br>Dem Nutzer ist es somit m\u00f6glich einen Anruf via Computer zu steuern, er kann:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Abheben<\/li>\n\n\n\n<li>Auflegen<\/li>\n\n\n\n<li>W\u00e4hlen<\/li>\n\n\n\n<li>Halten<\/li>\n\n\n\n<li>Durchstellen von Telefonaten<\/li>\n\n\n\n<li>Weiterleiten<\/li>\n\n\n\n<li>u.v.m.<\/li>\n<\/ul>\n\n\n\n<p>Doch eine der wichtigsten Funktionen von vielen ist die Anrufaufl\u00f6sung. Dank der Anbindung an die eigene Firmen Datenbank oder mehreren Datenbanken, kann der CTI-Client w\u00e4hrend der Anruf noch aufgebaut wird abgleichen, ob diese Nummer in einer der angebundenen Datenbanken aufscheint und sofort die Nummer aufl\u00f6sen mit weiteren Details wie Firmennamen, Vor- und Nachname, Adresse u.v.m. Die Anbindung an ein CRM-System ist meist eine Selbstverst\u00e4ndlichkeit. Somit haben Sie schon die passenden Kundendaten ge\u00f6ffnet bevor Sie das Gespr\u00e4ch beginnen und k\u00f6nnen somit Ihren Kunden bestens beraten.<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[138],"tags":[141],"class_list":["post-27441","post","type-post","status-publish","format-standard","hentry","category-glossar-en","tag-c-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/dev.unicope.com\/en\/wp-json\/wp\/v2\/posts\/27441","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.unicope.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.unicope.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.unicope.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.unicope.com\/en\/wp-json\/wp\/v2\/comments?post=27441"}],"version-history":[{"count":1,"href":"https:\/\/dev.unicope.com\/en\/wp-json\/wp\/v2\/posts\/27441\/revisions"}],"predecessor-version":[{"id":27442,"href":"https:\/\/dev.unicope.com\/en\/wp-json\/wp\/v2\/posts\/27441\/revisions\/27442"}],"wp:attachment":[{"href":"https:\/\/dev.unicope.com\/en\/wp-json\/wp\/v2\/media?parent=27441"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.unicope.com\/en\/wp-json\/wp\/v2\/categories?post=27441"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.unicope.com\/en\/wp-json\/wp\/v2\/tags?post=27441"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}